Testimonials From Our Valued Clients & Tenants.
What people say?
“We have no hesitation in recommending EMS to any strata corporation which is looking for (or in need of) efficient, effective and robust strata management. As owners of a strata property managed by EMS we have been very impressed by the work of EMS and particularly Lavinia Jones. Lavinia has not only coordinated the recovery of outstanding strata fees from errant owners for our strata but she has also overseen the refurbishment, restoration and general works to the whole of the strata property including its common garden areas and pool. Under EMS’/Lavinia’s management our strata has been transformed from being in a state of financial straits and physical decay into a well-run and well-maintained sanctuary in which to live.”
“EMS Ltd was retained in 1999 to manage our portfolio of properties in the Cayman Islands consisting of commercial/retail rentals and residential ocean-front villas & condos. We are extremely pleased with the services rendered and the professional working attitude of its staff. We distinctively appreciate the many occasions Ms Jones and her employees render services which are not part of our contractual terms. They are always quick to respond and have our best interest at heart. EMS supervised our hurricane claims and managed the related repairs which exceed CI$1,000,000. Their duties included liaison with the Adjuster & finalizing claim, obtaining quotes, selecting contractors, overseeing works and paying all expenses. We were sincerely happy with their organization skills, dedication and personal concern for our properties. Ms. Jones has proven to be energetic, diligent and dedicated to this company. She works long hours and weekends to ensure our properties are managed well. She has sole signing authority on some of our bank accounts which accumulates substantial funds on a monthly basis. In this regard, we can declare that our funds are managed accurately, proper invoices are always on hand and account statements are submitted to us on our demand. We are without a doubt impressed with EMS Ltd and would wholeheartedly recommend them to any individual requiring property management. I may be contacted on (561) 723 9217 to verify this reference”.
“EMS Ltd offers professional property management. As a client, it’s sometimes questionable if they manage anyone else because of the one on one and undistracted attention given to our Property. They are exceptional and I highly recommend.”
“The grounds are maintained on a regular basis and management responds in a timely manner to queries.”
“EMS stands head and shoulders above any other strata management company I have been involved with. As a tenant of an EMS managed property for over 6 years I have found them to be exceptionally helpful and polite in their dealings with tenants. The staff are knowledgeable, friendly and importantly, whenever repairs are need to be carried out or maintenance issues arise, they are completed promptly and efficiently. EMS is a well run and professional company and I would highly recommend them without hesitation.”
“Estate Management Services Ltd has been taking care of my Cayman property since 2000. Since I am a professional property manager and have owned rental property for over 35 years, I know a little about managing property. Honesty is simply not an issue. Statements are accurate and on time. If I did not value EMS service I would have changed managers a long time ago. EMS did a good job getting my property back in shape after hurricane Ivan, and very little rent was missed.”
“As an investor of a company holding property in the Cayman Islands valued at approximately 5 mil and I rarely travel to the Cayman Islands, hiring a professional and reliable company was vital for the protection of my assets. Throughout the past eleven years they (EMS Ltd) have exceeded my expectations. They are easily accessible responding to all phone calls and emails within an acceptable time-frame. EMS has proven to be honest and competent executing all responsibilities with integrity and diligence.”
This company has managed my property since 2005. In my opinion, not only is EMS honest with regard to invoices but are also very reliable with reagrd to producing monthly statements and transferring the rental income to my back account. All invoices are provided to me upon request but, generally these are not requested since I have confidence that EMS takes every effort to be economical and conserve money. During Hurricane Ivan, when my property sustained extensive damage, not only were EMS present before the hurricane to ensure the property was secured, but following the Hurricane, worked tirelessly to ensure the repairs were completed as soon as possible. In general, I would rate their performance as outstanding, and would not hesitate recommending their service to others.
“They have been our property managers for 11 years and have proven to be professional, efficient and trustworthy. They contracts our maintenance support with upmost efficiency and at the best value. They are always available at all times for emergency issues involving the common areas and also individual concerns. EMS Ltd are extremely professional at our Annual General Meetings going above and beyond their role with advice and suggestions to improve our Strata, which have resulted in many improvements to our Strata over the years. Bank statements and maintenance invoices are always presented at the AGM for inspection. Our property was severely damaged during Hurricane Ivan with a claim exceeding half million dollars. The Committee at that time continues to express their appreciation for the dedication and organisation skills displayed by Lavinia and her team. I highly recommend them.”
“Estate Management Services (EMS) have been managing my properties since June 1996. They are prompt and efficient. Lavinia, thanks for the statements. As usual you are doing a fine job in managing the apartment. Keep up the good work. I might also add that if you ever intend to retire I will sell immediately. The apartment is currently no problems because of your fine management but I suspect this will not continue under new management.”
“Estate Management Services in their capacity as property managers have executed duties for this strata since September 1998. During the term of this business relationship all duties have been executed efficiently and professionally. This reference was ratified in our Annual General Meeting in 2011”
“She has arranged long and short term leasing, managed tenants, collected rents, distributed funds and paid our bills. Also, arranged the maintenance contracts and most importantly, managed them economically and effectively.”
“EMS, you did a wonderful job getting a new tenant in such a short time in what appears to be a slow market. I am not joking when I say if you (Lavinia) ever intend to retire I will put the property immediately for sale”